Support

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Email Support

support@appvestiaapp.com

We typically respond within 24 hours

Frequently Asked Questions

How do I add clothes to my wardrobe?

Tap the "+" button on the Wardrobe tab. You can take a photo with your camera or select one from your photo library. The app will automatically remove the background and add the item to your wardrobe.

How does AI outfit planning work?

Vestia uses AI to suggest outfits based on your wardrobe, local weather, calendar events, and wear history. The AI only sees metadata about your clothes (type, color, style) — it never sees your actual photos. This is a premium feature.

Why does the app need my location?

Location is used to fetch weather forecasts through Apple WeatherKit so we can suggest weather-appropriate outfits. Your location is never sent to our servers — it stays on your device.

Why does the app need calendar access?

Calendar access helps suggest occasion-appropriate outfits (business meetings, casual events, etc.). Only the occasion type is extracted — your calendar data never leaves your device.

How do I manage my subscription?

Go to Settings in the app or open your Apple ID settings (Settings > Apple ID > Subscriptions). You can upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of your current billing period.

How do I delete my account?

Go to Settings > Account > Delete Account in the app. There is a 30-day grace period during which you can cancel the deletion. After 30 days, all your data is permanently removed.

Is my data secure?

Yes. All data is encrypted in transit (HTTPS) and at rest (Firebase/Google Cloud). Authentication credentials are stored in the iOS Keychain. We do not sell or share your data with advertisers. See our Privacy Policy for details.

The app isn't generating outfits. What's wrong?

Outfit generation requires at least 5 clothing items in your wardrobe and an active internet connection. If you have enough items and are connected, the AI service may be temporarily unavailable — try again in a few minutes.

Can I use Vestia offline?

You can browse your wardrobe and view previously generated outfit plans offline. Adding new items, generating new plans, and syncing require an internet connection.